Any landlords who read last week’s blog will understand why quality jukebox service begins before the machine is even transported to the venue. More than this though, a dedicated provider’s role should also continue well beyond the initial set up. Since any jukebox down-time can have a significant impact on the venue’s atmosphere and jukebox takings, Hire Jukebox feel it is important to provide a comprehensive range of extra services to improve the performance of each jukebox. No jukebox provider can prevent against all technical hitches, but Hire Jukebox are available to contact seven days a week, every day of the year for rapid, free technical support via the number on the side of the jukebox. Fortunately, with modern digital jukeboxes, many queries can now be addressed remotely, including adjusting the price of play or any pre-set timings for background music. Where this isn’t possible, a friendly engineer will be sent to the site, equipped with a full supply of spare parts in case anything needs replacing.

For security reasons, these jukebox specialists will always carry identification to prove their identity on arrival and will keep landlords informed on what went wrong and when it has been fixed, even if they are away from the venue. Beyond problem solving though, forward-thinking jukebox providers should also constantly look for ways to improve the jukebox’s performance within a venue. This means building a strong relationship with each landlord to tailor the jukebox to the particular needs of their customers. In addition to sending through automatic new music updates each week, Hire Jukebox regularly review what a pub’s customers are listening to, adding additional tracks of a similar style to the music library to provide a more engaging jukebox experience. Landlords can even request specific tracks or artists to be added to their playlists, including local bands. For more advice on the right jukebox model and music selection to keep your regulars coming back time and time again, contact Hire Jukebox.

Author: Marc Bird